BOOXContact

Contact

Last updated: October 8, 2026

How to reach us, what to write so we can help fast, and how to ask to see, correct or delete information. This is also the site's help page.

In short
  • Write to [email protected]. The site has no contact form.
  • We reply as soon as we can.
  • A request to see, correct or delete information: we handle it within 30 days at most.
  • An accessibility problem: we fix it within 60 days at most, and help you another way in the meantime.

01How to reach us

By email: [email protected]. Every message comes to this inbox: questions about BOOX, privacy, accessibility and business matters. The site has no contact form, so that it doesn't collect information about you.

Write to us

Our mailbox is Google's Gmail, so emails are kept with Google. Details: Privacy policy.

02What to write so we can help fast

  • If your question is about the app: your Shopify store address, the one that ends in myshopify.com.
  • What happened, and on which page.
  • A screenshot, if you can.

Don't send us passwords or payment details. We will never ask for them.

03How soon we reply

We reply as soon as we can. Requests about personal information and accessibility requests also have times set by law, and they are listed below.

04Quick help

  • Frequently asked questions about BOOX: on the main page.
  • Installing: only from the Shopify App Store. The link will appear here when the app is published in the store.
  • Uninstalling: in your Shopify store admin, on the apps page. The price and billing, if any, are managed there.
  • What the app keeps: the app's privacy policy. And its terms: the app's terms of use.

05Requests about your information

You can ask to see the information we have about you, to correct it or to delete it. Write to [email protected], and include:

  • What you are asking for: to see, correct or delete.
  • The email address you contacted us from, or any other detail that will help us find the information.

We will let you see the information within 30 days at most. A request to correct or delete is handled in the same time, and if we refuse, we will tell you why in writing. For visitors from the European Union and the UK: within a month. We may ask to confirm the request comes from you.

Shoppers in a store that uses BOOX: you can contact the store itself, or write to us. What the app keeps and for how long: the app's privacy policy.

If we don't reply, or you are not satisfied with the answer, you can contact the Israeli Privacy Protection Authority. The full details: Privacy policy.

06An accessibility problem

Something on the site isn't accessible to you? Tell us which page, what didn't work, and which browser or assistive technology you used. We will fix it within 60 days at most, and send you the information another way in the meantime. Details: Accessibility statement.

07Business details

The BOOX app is independent: it is an app for Shopify, and it is not owned by Shopify.

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